Frequently Asked Questions (FAQs)

Last update: June 30, 2022

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1. What is Colcare's Ecommerce store?

It is a business line for the export of Colombian products for personal care, whose main characteristic is that of Colombian products and with effective natural ingredients of the best quality. This store is a distribution channel for a person who is abroad and wants to market the product.

2. What is the target market?

Any country outside Colombia

3. What are the delivery times of the products?

From the moment the purchase is made, the products are delivered within a maximum of 6 to 8 days, with the possibility of earlier arrival, depending on the carrier’s arrangements. We choose the best carriers so that our products reach their destination as quickly and safely as possible.

Sometimes the products are shipped from different cities and regions of Colombia, so sometimes it can take between 2 and 3 days and we work under request. They then arrive at our warehouse and are packed for immediate shipment. We will work to reduce these times to the shortest time possible very soon.

If you wish to buy wholesale, contact us and we can offer you other alternatives for your business.

4. Does the buyer have any warranties?


  • Colombian Place SAS is a company legally constituted in Colombia and we abide by the rules of responsibility with our clients.
  • Users will be able to complain to us in case of any new developments and if necessary we must respond to the Colombian control agencies.
  • The store and sites have adequate security systems for this type of site.
  • Financial information for payments is carried off-site to the various payment gateways and this information is not collected by us. Card or payment information is deleted from our records.
  • Once the order has been shipped, the customer will be informed of the waybill so that he can also validate the delivery status.
  • The customer will also receive the purchase invoice for all products.
  • The site has the security of a professional level hosting which provides all the necessary protection.

6. If you are a store abroad and you want to market our products

Soon we will open a unique and exclusive collection for stores abroad called Magia Colombiana. With unique products and designs.

Contact us and we will try to offer you a very good deal on this collection as well as the above mentioned collection.

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