Privacy Policy

Last update: June 30, 2022

Who are we?

We are Colombian Place SAS, with NIT: 901252811, commercial registration number: 21-638070-12 of Medellín-Colombia. Company legally constituted before the Chamber of Commerce of Medellin for Antioquia. Our website is: https://colombianplace.com.co .

Legal representative of the company: Juan Esteban Vásquez Sánchez identified with the number: 71311378 of Medellín-Colombia.

What personal information do we collect and why?

User information is collected at the time of order registration or registration as a user on the site. It is only recorded for internal use and the information is not shared with any external entity, except for legal uses or governmental requests.

    • Personal name or if you are a company, country, state, city, address, zip code, phone number or whatsapp, and email.

No credit card information is collected or used for payment. The payment is redirected outside our site to the currently configured gateways (Paypal and Mercado Pago) to make the payment and return to the site to manage the subsequent data. See Paypal and Mercado Pago privacy policies.

By default, WordPress does not collect any personal data from visitors and only collects the data that appears on the user profile screen for registered users. However, some of its plugins may also collect personal data. Add the relevant information below.

Google Analytics and Facebook information is collected for statistical purposes, but not personal information.

By default, WordPress does not collect any personal data from visitors and only collects the data that appears on the user’s profile screen for registered users. However, some of its plugins may also collect personal data. Add the relevant information below.

Comments

When visitors leave comments on the site, we collect the data that appears in the comment form, as well as the visitor’s IP address and browser user agent string to assist in spam detection.

An anonymous string created from your email address (also called a hash) can be provided to the Gravatar service to see if you are using it. The privacy policy of the Gravatar service is available here: https://automattic.com/privacy/. Upon approval of your comment, your profile picture is visible to the public in the context of your comment.

Media and communications

If you upload images to the web, you should avoid uploading them with location data (GPS EXIF) included. Visitors to the website can download and extract any location data from the images on the website.

Contact Forms

The contact form is centralized in the contact section of the colombianplace.com.co site; the following information is collected: type of contact, name, e-mail, country and the message to be transmitted. This information will be kept for one month.

Cookies

If you leave a comment on our site, you can choose to save your name, email and web address in cookies. This is for your convenience, so that you don’t have to fill in your details again when you leave another comment. These cookies have a duration of one year.

If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted when you close your browser.

When you log in, we will also set several cookies to store your login information and on-screen display options. Login cookies last for two days, and display options cookies last for one year. If you select “Remember me”, your login will last for two weeks. If you log out of your account, your login cookies will be deleted.

If you edit or publish an article, an additional cookie will be stored in your browser. This cookie does not include personal data and simply indicates the ID of the article you have just edited. Expires after 1 day.

Analytics

Google Analytics and Facebook pixel analyses are used solely by the website operator and not by external persons or entities.

With whom do we share your data?

If you request a password reset, your IP address will be included in the reset email.

User data is not shared with any entity.

By default, WordPress does not share any personal data with anyone.

How long do we keep your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can recognize and approve successive comments automatically, rather than keeping them in a moderation queue.

In the case of users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except that they cannot change their user name). Site administrators can also view and edit this information.

What rights do you have over your data?

If you have an account or have left comments on this website, you may request that we send you an export file of the personal data we hold about you, including any data you have provided to us. You may also request that we delete any personal data we hold about you. This does not include any data that we are required to retain for administrative, legal or security purposes.

Where is your data sent?

Visitor comments may be reviewed by an automated spam detection service.

The information is not shared with any other entity and backup copies are made and stored in isolated offline locations with physical security. Moreover, it is personal data, not financial data.

Data is stored on Hostgator’s hosting server and the security it provides. Additionally, the website has different levels of perimeter security and firewall that guarantee the security of the information.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor had visited the other website.

These sites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged into that site.

Contact information

Woocommerce

We collect information from you during the checkout process at our store.

What we collect and store

While visiting our website, we will keep track of:

  • Products you have viewed: We will use them to, for example, show you the products you have recently viewed.
  • Location, IP address and browser type: we will use this for purposes such as estimating taxes and shipping costs.
  • Shipping address: we will ask you to provide this address so that we can, for example, estimate the cost of shipping before you place an order, and send it to you.
  • We also use cookies to track the contents of your shopping cart as you browse our site.

Note: you can detail your cookie policy and link from here to this section.

When you purchase something from us, we ask you to provide us with information such as your name, billing address, shipping address, email address, phone number, credit card/payment information and optional additional information such as user name and password. We will use this information for purposes such as:

    • Send you information about your account and your order.
    • Respond to your requests, including refunds and claims.
    • Process payments and prevent fraud.
    • Set up your account in our store.
    • Comply with any legal obligations we may have, such as calculating taxes.
    • Improve the offer of our store.
    • Send you promotional messages, if you choose to receive them.
    • If you create an account, we will store your name, address, email address and phone number, which we will use for payment and future orders.

We normally store information about you for as long as we need it for the purposes for which we collect and use it, and we are not legally obligated to continue to store it. For example, we will store order information for 1 year for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We also store comments or ratings, if you choose to leave them.

Who in our team has access?

Our team members have access to the information you provide to us. For example, store administrators and managers can access:

    • Order information, such as what was purchased, when it was purchased and where it should be shipped, and.
    • Customer information, such as name, email address, billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and provide you with support.

What we share with others

Google Analytics and Facebook. Also what is collected by payment gateways such as Paypal and Mercado Pago.

Payments

We accept payments through PayPal. When processing payments, some of your information will be transmitted to PayPal, including information necessary to process or support the payment, such as the purchase total and billing information.

For more details. PayPal’s privacy policy for more details.

MailChimp for WooCommerce

At the time of purchase, we keep a record of your email address and the contents of your cart on our server for up to 30 days. This record is saved to replenish the contents of your basket in case you change devices or need to return another day. Read our privacy policy here.

WooCommerce shipping and taxes

By using this extension you may be storing personal data or sharing data with external services. Find out more about how this works, including what you want to include in your privacy policy.

Akismet

We collect information about visitors who comment on sites that use our anti-spam service, Akismet. The information we collect depends on how the user configures Akismet on the site, but typically includes the commenter’s IP address, the user’s browser, the referring site and the site URL (in addition to other information provided directly by the commenter, such as their name, username, email address and the comment itself).

Abrir chat
Necesitas ayuda?
Hablar con Colcare
Hola, como podemos ayudarte?