Return and Refund Policy

Last update: June 30, 2022

Summary

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.

There are several types of products that are exempt from being returned. Perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Los productos perecederos, como alimentos, flores, periĆ³dicos o revistas, no pueden devolverse.

Other non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we need a receipt or proof of purchase.

Do not send your purchase to the manufacturer.

There are certain situations in which only partial refunds are granted:

  • Book with evident signs of use.
  • CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
  • Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds

Upon receipt and inspection of your return, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your reimbursement.

If approved, the refund will be processed and a credit will be automatically applied to your original credit card or payment method within a specified number of days.

Late or non-existent reimbursements

If you have not yet received your refund, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Then contact your bank. There is often a processing time before the refund is posted.

If you have done all this and still have not received your refund, please contact us at {email address}.

Items on offer

Items on offer Offered items cannot be refunded.

Changes

We only exchange items if they are defective or damaged. If you need to exchange it for the same item, please email us at {mailing address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the person who gave the gift sent it to themselves to give to you later, we will send a refund to the person who gave the gift and they will learn of your return.

Return shipment

To return your product, you must mail it to {physical address}.

You will be responsible for paying your own shipping charges to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on your place of residence, the time it may take for the exchanged product to arrive may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need help?

Please contact us at contact@colombianplace.com.co for questions regarding refunds and returns.

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